Refund policy
At Vitamax, we strive to ensure your satisfaction with every purchase. If you find that a product isn't quite right for you, we're pleased to offer a hassle-free return process and uphold our 100% money-back guarantee as promised. Here's how our updated return policy works:
1. Return Eligibility: You may request a refund for any product within 30 days of receiving it. Please note that certain items may not be eligible for return or refund, but rest assured, we'll clearly communicate this to you via email.
2. Return Shipping: While we cover shipping costs for damaged items upon arrival, customers are responsible for return shipping fees. We recommend using your local post office for reliable service and suggest obtaining a tracking ID for your peace of mind.
3. Return Instructions: To initiate a return, simply ensure your item is sent back to us within the 30-day window. Please mail your returns to:
4. Refund Process: Refunds for returned items are processed promptly within 2-3 working days upon receipt. Payments will be credited back to the original purchaser's credit card. However, please note that card refunds may take up to 7 business days to reflect in your account, depending on your bank's processing time.
5. Lost Parcels: While we aim to ensure a smooth return process, please be aware that we do not assume responsibility for lost parcels during transit back to us
6. Contact Us: For further assistance with your returns and refunds, feel free to reach out to us at HELLO@MYVITAMAX.COM. Our dedicated team is here to help you every step of the way!
Thank you for choosing Vitamax. We appreciate your trust in our products and services.